Refund policy

Last updated: October 28, 2026

Request a Return
Contact info@maskedamedia.com with your order number and the item you want to return before sending anything back. We will confirm eligibility, the correct supplier return address, and any return authorization required. Do not send items to our business address or to an address on a package without approval.

Return Windows
For Amolen and Wham Bam items, request an unused-item return within 30 days of delivery. For SainSmart items, including the Planet Explorer mini-spool bundle, contact us early enough for the return to meet SainSmart's 30-day window measured from shipment. We will confirm the return deadline and instructions when you contact us.

Condition and Compatibility
Change-of-mind returns must be unused and in their original packaging with included accessories. Opened or used filament and installed or used build plates do not qualify for an unused-item return. Check printer model, plate dimensions, filament diameter, and kit contents before ordering.

Shipping and Fees
For a change of mind or an incorrectly chosen item, you pay return shipping. We do not promise free return labels. If we offer a paid label, we will disclose the cost and obtain your agreement before deducting it from the refund. Original shipping charges are not refunded for change-of-mind returns. We do not charge a restocking fee for an approved, unused return that meets this policy.

Damaged, Defective, or Incorrect Items
Contact info@maskedamedia.com promptly with your order number, a description of the problem, and photos where useful. Keep the packaging and stop using an item that may be defective. We will work with the supplier to arrange an appropriate remedy and confirm any return-shipping instructions. The unused-item restrictions above do not remove your rights for defective or incorrectly supplied goods.

Refunds
We will notify you when an approved return has been received and inspected and confirm the refund decision. Approved refunds go to the original payment method; your payment provider may need additional processing time. Contact us if an approved refund has not arrived.

Cancellations
Contact us as soon as possible to request cancellation. We will confirm whether the supplier can still stop fulfillment. A request is not a confirmed cancellation. If the order has already shipped, the return process applies.

Questions
Contact info@maskedamedia.com for help before ordering or returning an item.