Shipping policy

Last updated: October 28, 2026

Shipping Destinations
We currently ship to addresses in the United States. Available delivery methods and charges are shown at checkout.

Supplier Fulfillment
Our products ship directly from our supplier partners. Processing times vary by supplier and item. Any processing time stated on the product page applies to that item; we do not promise next-day dispatch across the catalog. Carrier transit estimates begin after dispatch unless checkout states otherwise. Delivery estimates are not guaranteed.

Split Shipments and Costs
Items from different suppliers may arrive separately, with separate tracking and shipping charges. Checkout calculates the combined shipping charge for your selected items and destination before payment. Free shipping applies only when checkout explicitly offers it for the items in your order.

Tracking and Delivery Problems
We send tracking when it is available. Tracking may take time to update. Contact info@maskedamedia.com if a package is delayed, missing, or damaged. Keep the packaging and photos of any damage so we can investigate with the supplier and carrier.

Address Changes and Cancellations
Check your address before placing an order. Contact info@maskedamedia.com promptly to request a correction or cancellation. We will confirm whether the supplier can still make the change; requests are not guaranteed after fulfillment begins. Approved refunds are returned to the original payment method.

Questions
Contact info@maskedamedia.com before ordering if you need an item by a particular date.